Privacy Policy

Effective Date: 8/17/2025
Timpanogos K9 Group, LLC (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website [www.timpk9.com] (the “Site”) or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, address, and details you provide when booking a consultation or contacting us.

  • Pet Information: Dog’s name, breed, age, training needs, veterinary records (when required for certain programs such as board and train), and other relevant details.

  • Payment Information: If you pay for services electronically, we collect billing and payment details through secure third-party processors.

  • Usage Information: Non-identifying data such as browser type, IP address, and website activity, collected automatically for analytics and security.

2. How We Use Your Information

We use your information to:

  • Provide and manage our dog training services.

  • Communicate with you about bookings, training updates, and customer support.

  • Process payments and send receipts.

  • Improve our services, website performance, and customer experience.

  • Comply with legal obligations.

  • Send you important updates and reminders via email, phone, or SMS text messaging (with your consent).

3. Sharing of Information

We do not sell or rent your personal information. We may share your information only in these cases:

  • With Trainers: Contracted trainers may receive client and dog details necessary for providing training services.

  • With Service Providers: Third-party vendors (e.g., payment processors, email providers, website hosting) who assist us in running our business.

  • For Legal Compliance: When required by law, regulation, or legal process.

4. Data Security

We use strong physical, technical, and administrative safeguards to protect your information, and we continuously monitor and update our systems to maintain a high level of security.

5. Your Choices

You may:

  • Opt out of promotional emails by clicking “unsubscribe.”

  • Request access, correction, or deletion of your personal information by contacting us at info@timpk9.com.

  • Opt in or opt out of receiving SMS communications at any time by following the instructions in our messages or contacting us directly.

6. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.”

8. SMS Communications

By providing your phone number, you consent to receive SMS text messages from us related to scheduling, reminders, and important updates about your training program. Message and data rates may apply. Frequency may vary.

  • You may opt out of SMS communications at any time by replying “STOP” to a message you receive from us.

  • For help, reply “HELP” or contact us directly at info@timpk9.com.

  • We do not share your SMS information with third parties for marketing purposes.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:
Timpanogos K9 Group, LLC
Email: info@timpk9.com